FAQs
1. What is Globexia?
Globexia is a UK-based online beauty store offering a carefully selected, high-quality product that addresses specific skincare needs. We operate as a white-label business, focusing on quality and results, not branding hype.
2. Where do you ship?
We currently ship to:
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🇬🇧 United Kingdom
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🇩🇪 Germany
More countries may be added soon as we expand.
3. How long does delivery take?
Delivery times typically are:
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UK: 2–4 working days
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Germany: 3–6 working days
You’ll receive a tracking link via email as soon as your order ships.
4. Do you offer tracking?
Yes! All orders include tracked shipping. You will receive an email with tracking details once your order is dispatched.
5. What payment methods do you accept?
We accept all major payment options:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
6. Can I return or exchange a product?
Due to the hygienic nature of skincare products, we currently only accept returns for unopened and unused items within 14 days of delivery.
If your product is damaged or incorrect, please contact us at globexia520@gmail.com and we’ll resolve it quickly.
7. Is your product suitable for sensitive skin?
Yes, our current product is formulated with gentle, skin-friendly ingredients. However, we always recommend a patch test first. If you have concerns, consult your dermatologist before use.
8. Can I use the product daily?
Yes — our product is designed for daily use as part of a simple skincare routine. Directions for use are included with your order and on the product page.
9. How can I contact you?
You can reach us anytime at:
📧 globexia520@gmail.com
We aim to respond within 24 hours on weekdays.